The largest concerns, however, come from the complaints regarding this company’s Customer Service. The complaints about this company range from issues with deliveries, issues with the product being delivered not being exactly as advertised, and issues with items not being in stock even though the website said they would be. Some customers report being very happy with this website, their selection, their prices, and the quality of the products they have purchased here, but this is not true of everyone. Unfortunately it seems as though this company has very mixed reviews. All merchandise must be sent together in a single shipment, and they must be returned using the service used for original delivery.Ĭustomers who would like to contact their Customer Service team with questions, concerns, or complaints can do so by phone at +49 89 127695-100, by email at, or by submitting them directly to their website through their Contact Us link. The website says that their customers do have 14 days from the date of delivery to contact them via email, fax, letter, or phone to cancel their order and arrange the return of their purchase, for which they have another 14 days.Īll items that are being returned must still be in “mint condition,” unworn, unaltered, and all tags still in place. However, because this company does specialize in high end, designer apparel customers should expect to find prices in the hundreds of dollars, perhaps even thousands of dollars.

This company also offers their customers weekly editorials about the newest trends and inspirations, reliable delivery to over 120 countries within 72 hours, and free returns and exchanges.īecause this company carries such a wide variety of products, and update their inventory on a weekly basis, there is no real way to quote a single or static price range for the products you will find here.

My theresa review